My internet is out. Again. Well, not exactly, today it's in, but Friday night it was out. For the what, fourth or fifth time? So I called the Cable company, and had a session with the repair tech dude. Anthony. It went a little bit like this (after all of the introductory mumbo):
Anthony: Let me pull up your repair history. (fiddle click fiddle click) Ok, ma'am, you say your internet's not working?
Me: Yes sir. First let me give you some background information - this is an ongoing problem. I've been having connection problems for about a month now. I got a new modem about two weeks ago, and that didn't fix my problem. The tech was out here last week, and after checking the modem and the computer he felt sure the problem was outside in the stump - that everything in the house was OK. So he sent an outside repair crew over that next day. It worked fine for a week, and now it's out again. The cable light is off, so it appears to be completely off line again. I've tried resetting the modem about three times now, and it's still not working. I probably need to get someone out to check the repairs in the stump again.
Anthony: Is the cable light on?
Me: No sir, the cable light is off.
Anthony: Let me see if I can connect to your modem. (click, pause, fiddle, click) It appears that your modem is off line.
Me: right, that's what I said.
Anthony: Lets try resetting your modem.
Me: I've already done that. Three times. It didn't help.
Anthony: Well, you may need a new modem.
Me: Sir, this IS a new modem. I just got it two weeks ago. It's cute, too. It's a cute modem, and it's new.
Anthony: In that case I need to schedule a tech to come out and make sure that the problem isn't inside the house.
Me: I've already had a tech out, and as I said before he indicated that the problem was in the stump outside, that everything inside was working as it should. I don't see why they can't just come check outside. The tech that was out last week said the problem was signal strength - in the stump. Outside.
Anthony: We need to make an appointment to check to see that the problem isn't inside the house.
Me: Ok, fine. But seriously - this is getting old. This is seriously disrupting my social life.
It's obviously not Anthony's fault that he's an idiot and doesn't listen to what other people tell him. At that point I was banging my head against the wall and I realized he wasn't hearing anything I was telling him. I have internet again for the moment, but seriously, I'm starting to think maybe I should just turn the modem in and go to DSL. They, the phone people, appear to be slightly less idiotic. He's lucky I didn't just jump through the phone and choke him. Seriously.